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Thread: Mice and Mystics:: General:: Plaid Hat games.. Outstanding customer service

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by gradman2k3

I have seen other forum messages about Plaid Hat games and their outstanding customer service but today I got to experience it myself.

I have been trying to get the game ready for Christmas and have been painting the miniatures (poorly I might add ) and last night finally sat down to sleeve the cards. I noticed some of the cards had an indentation on them and one had a right angle crease that looked like it could have been from something heavy sitting on it.

I wrote to Plaid Hat games and provided the details of the damaged cards. Because I believed there was a possibility that the damage was my fault I requested information on how to purchase new cards. Instead of receiving a generic response email, which would have been fine, I received an email from the CEO Colby Dauch offering to replace the cards.

All I can say is amazing. I have been saving for Mice and Mystics as a Christmas present and this email message made my whole Christmas season. It is rare to find this kind of customer service and I for one am very impressed.

I made a similar request to another company in the past because of damaged components that were obvious manufacturing defects and never received a response to my email..Nothing at all..not even a computer generated message! Great games + great game company = loyal customer. A simple formula that other game companies could learn from.

Happy gaming

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